Improving Workplace Listening

 

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• Don't Judge a book by its cover - Pay most attention to content, and not to appearances, form, or other surface issues
• Pause - Be silent for a few seconds after a person has finished to think over your response
• Pace yourself - Do one thing at a time and realize that listening takes your complete effort
• Control - Pay attention to your emotions and actions while and after a person has spoken
• Be involved - Give statements but also include additional comments relevant to the discussion
• Understand - Try to understand and listen for main ideas and avoid replying to everything